Contact

We typically process orders within 1-3 business days. Shipping times are estimated to be around 7-10 business days from the time of order confirmation.

• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. In order to expedite returns, we highly recommend you to notify us within 7 days of receiving your order.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• Buyer is responsible for a round trip shipping fee (The actual shipping fees may be more than what buyers pay for in the beginning. Related customs duty and tax)

• Unfortunately, we do not offer return shipping labels. The buyer directly sends the package to us (depending on country, carrier, shipping cost, customs, customs).

• To start the process of a return please contact us on our email: sincerelyskin.nz@gmail.com

We accept various payments through: Visa, Mastercard, Amex, Paypal, GooglePay & ApplePay

To contact Customer Service please email us on:

sincerelyskin.nz@gmail.com

Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy
Japan
Luxembourg
Macao
Malaysia
Morocco
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Saudi Arabia
Singapore
Sweden
Switzerland
Taiwan
Turkey
United Arab Emirates
United Kingdom
United States
Viet Nam

Please note that the ingredients listed on this website are subject to change. For the most accurate and up-to-date information regarding the ingredients in our products, we recommend referring to the packaging. If you have any concerns or questions about our products, please contact our customer service team.